Progressive Review
Name Your Price® Tool
Innovation Leader
Pioneering insurance technology and customer tools
Rating Breakdown
Customer Rating Distribution
Category Ratings
Cutting-edge tools and technology
Name Your Price and customization options
Speed and efficiency of claims handling
Mobile app and online tools quality
Phone and chat support quality
Variety and comprehensiveness of policies
Key Strengths
- Industry-leading innovation with Snapshot® usage-based insurance
- Name Your Price® tool for customized coverage and pricing
- Comprehensive comparison shopping with competitors' rates
- Strong digital tools and mobile app experience
- Fast claims processing with 24/7 service
- Flexible payment options and coverage customization
- Progressive Home available through partnerships
Areas for Improvement
- Rates can increase significantly after claims
- Some customers find pricing complexity confusing
- Limited local agent network in some areas
- Customer service quality can be inconsistent
- Home insurance available only through partners
- Not always the cheapest option despite flexibility
Company Facts
Customer Reviews
Real experiences from verified Progressive customers.
Jessica Martinez
Snapshot saved me hundreds on car insurance
I've been using Progressive's Snapshot for 2 years now and it's incredible. My safe driving habits earned me a 28% discount! The device was easy to install and the app shows detailed feedback on my driving. The Name Your Price tool also helped me find the perfect balance of coverage and cost. Claims process was smooth when I had a minor accident.
David Kim
Great tools but rates went up after claim
Progressive has amazing tools - the rate comparison feature is fantastic and shows you exactly how they stack up against competitors. The Name Your Price tool helped me customize my coverage perfectly. However, after filing one claim for a not-at-fault accident, my rates increased by about 15%. Customer service was helpful during the claim process though.
Michelle Thompson
Bundle savings and innovative features
Bundled my auto and home insurance through Progressive and their partner. The process was seamless and I'm saving over $400 per year compared to my previous insurer. The mobile app is excellent - I can manage both policies, pay bills, and even file claims. The Snapshot program is helping my teenage daughter learn safe driving habits.
Robert Chen
Transparent pricing but complex options
I love that Progressive shows you other companies' rates right in their quote - very honest approach. The Name Your Price tool is clever but can be overwhelming with all the options. Settled on a good coverage level that fits my budget. Claims service was fast when I needed roadside assistance. App works well most of the time.
Sarah Williams
Good features but inconsistent service
Progressive's technology and tools are definitely ahead of the competition. However, customer service quality varies - some representatives are excellent while others seem rushed. The Snapshot device worked well but the discount wasn't as high as advertised. Still decent value overall but not perfect.
How Progressive Compares
See how Progressive stacks up against other top insurance companies.
| Company | Rating | Price Range | Key Strength | Action |
|---|---|---|---|---|
ProgressiveCurrent | 4.5 | $ | Innovation | Get Quote |
GEICO | 4.6 | $ | Digital Tools | View Review |
State Farm | 4.8 | $$ | Agent Network | View Review |
Allstate | 4.4 | $$$ | Coverage Options | View Review |
USAA | 4.9 | $ | Military Focus | View Review |
Ready to Name Your Price with Progressive?
Use Progressive's innovative tools to find the perfect coverage at your ideal price point.