GEICO Review
15 Minutes Could Save You 15% or More
Digital Excellence
Industry-leading digital experience
Rating Breakdown
Customer Rating Distribution
Category Ratings
Mobile app and online tools quality
Competitiveness of premiums and rates
Speed and efficiency of claims handling
Phone and chat support quality
Variety and comprehensiveness of policies
Local agent availability and service
Key Strengths
- Highly competitive pricing and frequent discounts
- Excellent mobile app and digital tools (4.8/5 app store rating)
- Quick and easy online quote process (truly 15 minutes)
- Fast claims processing with 24/7 service
- Strong financial stability (A++ AM Best rating)
- Military and federal employee discounts
- No-hassle policy management online
Areas for Improvement
- Limited local agent network compared to competitors
- Basic coverage options with fewer add-ons
- Customer service can be inconsistent
- Less personalized service than traditional insurers
- Coverage may not be available in all areas
- Limited life insurance options
Company Facts
Customer Reviews
Real experiences from verified GEICO customers.
Michael Chen
Incredible savings and easy management
Switched to GEICO from State Farm and saved over $600 per year for the same coverage! The mobile app is fantastic - I can pay bills, view policy details, and even report claims instantly. The online quote process really did take about 15 minutes. Customer service is available 24/7 which is perfect for my schedule.
Sarah Williams
Great app but limited agent support
GEICO's digital experience is top-notch. Their app is intuitive and makes managing my policy super easy. Rates are very competitive too. However, when I needed help with a complex coverage question, the lack of local agents was noticeable. Phone support was helpful but took longer than I'd like.
James Rodriguez
Military discount made it a no-brainer
As an active duty service member, GEICO's military discount is substantial. Combined with their already low rates, I'm saving hundreds compared to other insurers. The emergency roadside service has been reliable, and filing a claim after a minor fender-bender was surprisingly smooth through their app.
Lisa Park
Quick claims but basic coverage
Had to file a claim after hail damage and GEICO processed it quickly - adjuster came out within 2 days and payment was in my account within a week. However, their coverage options are pretty basic compared to other insurers. If you need standard coverage at a great price, they're perfect.
Robert Johnson
Good value but customer service varies
GEICO definitely saves money and their online tools are convenient. However, customer service quality seems to depend on who you get. Some representatives are excellent, others seem rushed. The app occasionally has glitches during peak times. Overall decent for the price point.
How GEICO Compares
See how GEICO stacks up against other top insurance companies.
| Company | Rating | Price Range | Key Strength | Action |
|---|---|---|---|---|
GEICOCurrent | 4.6 | $ | Digital Tools | Get Quote |
State Farm | 4.8 | $$ | Agent Network | View Review |
Progressive | 4.5 | $ | Innovation | View Review |
Allstate | 4.4 | $$$ | Coverage Options | View Review |
USAA | 4.9 | $ | Military Focus | View Review |
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