Allstate Review
You're in Good Hands®
You're in Good Hands®
Comprehensive coverage and trusted protection since 1931
Rating Breakdown
Customer Rating Distribution
Category Ratings
Comprehensive protection and add-ons
Quality of claims handling and support
Local agent availability and service
Multi-policy discount opportunities
Mobile app and online experience
Value for money and competitiveness
Key Strengths
- Extensive coverage options with unique add-ons
- Strong local agent network with personalized service
- Excellent financial stability and AM Best A+ rating
- Comprehensive bundle options for multiple policies
- Good Hands Roadside Assistance included
- Drivewise safe driving rewards program
- New car replacement and accident forgiveness options
Areas for Improvement
- Higher premiums compared to some competitors
- Complex pricing structure with many variables
- Customer service wait times can be lengthy
- Digital tools lag behind some tech-focused insurers
- Rate increases after claims can be significant
- Not always available in all areas for all products
Company Facts
Customer Reviews
Real experiences from verified Allstate customers.
Michael Rodriguez
Excellent claims service and local agent support
I've been with Allstate for over 10 years and they've consistently delivered on their "Good Hands" promise. When my car was totaled in an accident, my local agent walked me through everything and the claims process was smooth. The new car replacement coverage saved me thousands. Yes, they're not the cheapest, but the coverage and service quality is worth it.
Jennifer Chen
Great coverage options but pricey
Allstate offers amazing coverage options - I have accident forgiveness, new car replacement, and comprehensive home coverage. My local agent is fantastic and always available when I need help. The Drivewise program has saved me some money too. Only downside is that premiums are higher than other companies I've quoted, but I value the peace of mind.
Robert Johnson
Bundle savings and excellent service
Switched to Allstate for the bundle savings on auto and home insurance. My agent helped me find the right coverage levels and I'm saving about $800 per year compared to my previous separate policies. The mobile app is decent and filing a small claim for storm damage was straightforward. Customer service has been responsive.
Lisa Thompson
Reliable coverage with room for improvement
Allstate has been reliable for my family's insurance needs. Good coverage options and our agent is knowledgeable. Had one claim that was handled well, though it took longer than expected. The Drivewise app is helpful for monitoring driving habits. Would like to see better digital tools and more competitive pricing.
David Park
Good service but expensive rates
Allstate provides good service and I trust their coverage, but the rates keep going up. After a minor claim, my premium increased significantly even though I have accident forgiveness. The agent network is a plus and claims are handled professionally. Considering switching due to cost, but worried about losing the quality of service.
How Allstate Compares
See how Allstate stacks up against other top insurance companies.
| Company | Rating | Price Range | Key Strength | Action |
|---|---|---|---|---|
AllstateCurrent | 4.4 | $$$ | Coverage Options | Get Quote |
State Farm | 4.8 | $$ | Agent Network | View Review |
GEICO | 4.6 | $ | Digital Tools | View Review |
Progressive | 4.5 | $ | Innovation | View Review |
USAA | 4.9 | $ | Military Focus | View Review |
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