State Farm Review
Like a Good Neighbor, State Farm is There
Rating Breakdown
Customer Rating Distribution
Category Ratings
Agent support and responsiveness
Speed and efficiency of claims handling
Variety and comprehensiveness of policies
Competitiveness of premiums and rates
Mobile app and online tools
Company stability and reliability
Key Strengths
- Largest auto insurer in the US with extensive agent network
- Exceptional financial strength (A++ AM Best rating)
- Comprehensive coverage options across multiple insurance types
- Strong customer service and claims handling reputation
- Wide variety of discounts and bundling opportunities
- Established company with nearly 100 years of experience
Areas for Improvement
- Higher premiums compared to some competitors
- Limited online self-service options
- Complex policy terms and conditions
- Rate increases in some states
- Less competitive for purely digital customers
Company Facts
Customer Reviews
Real experiences from verified State Farm customers.
Jennifer Martinez
Outstanding claim handling after major accident
After a serious car accident, State Farm handled everything professionally and efficiently. My agent Sarah was incredibly supportive, walking me through each step. The claim was processed in just 5 days, and they covered everything including rental car. The adjuster was fair and thorough. Couldn't be happier with their service during a stressful time.
Robert Chen
Great agent support for home insurance claim
When a tree fell on our roof during a storm, our State Farm agent was on it immediately. They connected us with contractors, handled all the paperwork, and made sure we were taken care of. The process was smooth and stress-free. Premium protection kept our rates from going up after the claim.
Michelle Rodriguez
Good service but rates have increased
State Farm has been reliable for years. Customer service is excellent and claims are handled well. However, my rates have gone up significantly over the past two years. Shopping around now to see if I can find better rates elsewhere while keeping similar coverage.
David Wilson
Bundle savings and excellent service
Bundling auto, home, and life insurance with State Farm has saved us nearly $800 per year. Our agent takes time to review our coverage annually and suggests improvements. The Good Student Discount for our kids helps too. Mobile app could be better, but overall very satisfied.
Alex Thompson
Mixed experience with online tools
State Farm agent service is top-notch, but their digital experience lags behind competitors. The mobile app is clunky and website isn't intuitive. For tech-savvy customers who prefer self-service, this might be frustrating. Great if you prefer traditional agent relationships.
How State Farm Compares
See how State Farm stacks up against other top insurance companies.
| Company | Rating | Price Range | Key Strength | Action |
|---|---|---|---|---|
State FarmCurrent | 4.8 | $$ | Agent Network | Get Quote |
GEICO | 4.6 | $ | Digital Tools | View Review |
Progressive | 4.5 | $ | Innovation | View Review |
Allstate | 4.4 | $$$ | Coverage Options | View Review |
USAA | 4.9 | $ | Military Focus | View Review |
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